Keshavi Ayurveda oils are made in sacred, small batches to preserve their potency and freshness. Due to the intimate, personal nature of self-care products and for reasons of hygiene, we do not accept returns once a product has been opened or used.
However, we will gladly offer a refund or replacement in the following cases:
- • You received the wrong product.
- • The product was damaged during transit.
- • The product is defective or compromised in any way upon delivery.
Steps to Request a Refund or Replacement: - 1. Notify us within 48 hours of receiving your order.
- 2. Email care@keshaviayurveda.com with your order number, description of the issue, and clear photographs of the product and packaging.
- 3. Our team will review your request and confirm the next steps.
Refund Process:- • Approved refunds will be processed to your original payment method within 5–7 business days.
- • For replacements, shipping timelines will be shared once the new product is dispatched.
Non-Returnable Items:- • Opened, used, or tampered products.
- • Orders placed during special promotions or clearance sales.
We value your trust deeply. If an issue arises, we will handle it with the same care and integrity we put into crafting every bottle.